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Tuesday, 9 December 2014

The Inspector Called!

We never know when the AA Inspector is going to give us a visit and we certainly didn't expect him on a Friday night in December but much to my surprise he announced himself on Saturday morning after he had checked out of his room having stayed the night. At least he inspected us when we were very busy with Christmas functions and saw us as we really are! He told us he had enjoyed a wonderful stay and increased our quality percentage to 79%. This is a real accolade for my team of staff who work so hard and are committed to excellent customer service.

It's beginning to feel alot like Christmas at the Cloud Hotel with the decorations by Mike Dacombe of Inspiration New Milton looking stunning as usual and the Christmas functions in full swing. It's a very busy time for us but we love to see so many of our regular customers come and enjoy a delicious traditional Christmas meal and relax in our cosy lounges by the log fire.

My staff are always ready for a well earned break after Christmas so the hotel will be closed from Saturday December 27th 2014 and will re-open on Sunday 11th January 2015. This not only gives my staff a break but also gives us the opportunity to redecorate the rooms and do general maintenance ready for what I hope will be another busy year.

The first big event in 2015 is Valentine's Day which falls on a Saturday, treat someone special in your life to a romantic weekend away in the heart of the New Forest and unwind and relax in the friendly atmosphere of the Cloud Hotel. We are already taking bookings so don't leave it too late and be disappointed.

Finally a very Happy Christmas and may the New Year bring you good health, happiness and peace.

Avril